Privacy Policy

We collect information you provide directly to us, including:

Contact Information: Name, email address, phone number, practice name, and role when you submit a consultation request or contact form. Practice Information: Practice type, size, specialty, and services of interest. Communications: Messages, notes, or other content you send us. Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs. Device Information: IP address, browser type, operating system, and device identifiers.

Separate SMS Opt-In and Consent

Our consultation form at linxmd.ai/connect presents two independent, optional SMS consent checkboxes. Marketing consent is collected separately from service consent, and neither is a condition of purchase or of receiving services.

Service messages opt-in

Checkbox label: Text me service messages about my consultation request (confirmations, reminders and updates)

Disclosure: By checking this box you agree to receive recurring service SMS from LinxMD at the number provided, including consultation confirmations, appointment reminders and service updates. Up to 4-6 messages per month. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of purchase or of receiving services.

Marketing messages opt-in

Checkbox label: Text me marketing and promotional offers from LinxMD

Disclosure: By checking this box you agree to receive recurring marketing and promotional SMS from LinxMD at the number provided. Up to 2-4 messages per month. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of purchase or of receiving services.

Each disclosure links directly to this Privacy Policy and our SMS Terms & Messaging Policy at the point of collection.

Your Mobile Information Will Not Be Sold or Shared

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All SMS opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent is never shared with or sold to any third party for any purpose.

Message Frequency

Message frequency varies based on your interactions with LinxMD. You may receive up to 4–6 messages per month related to consultations, appointment reminders, and service updates. Marketing messages are sent no more than 2–4 times per month.

Message and Data Rates

Message and data rates may apply. Standard carrier messaging and data rates apply to all SMS messages sent and received. LinxMD is not responsible for any charges incurred from your mobile carrier.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. To re-subscribe, reply START. For help, reply HELP or contact us at sales@linxmd.ai.

We use the information we collect to:

Respond to your consultation requests and inquiries Schedule and manage appointments and follow-ups Send you service-related communications and updates Send SMS messages you have opted into (see Section 2) Improve our website and services Comply with legal obligations Analyze usage trends to enhance user experience Send marketing communications where you have provided consent

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted vendors who assist in operating our website and delivering services (e.g., email delivery, CRM platforms), bound by confidentiality agreements. Legal Requirements: When required by law, court order, or governmental authority. Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you. With Your Consent: For any other purpose with your explicit consent.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent is never shared with or sold to any third party for any purpose.

We implement industry-standard security measures to protect your personal information, including:

Encrypted data transmission (SSL/TLS) Secure server infrastructure Access controls limiting data access to authorized personnel Regular security assessments

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

LinxMD provides administrative support services to healthcare practices. In the course of providing these services, we may handle Protected Health Information (PHI) on behalf of our healthcare clients. We maintain HIPAA-aware practices and enter into Business Associate Agreements (BAAs) with covered entities as required by law.

This Privacy Policy governs information collected through our marketing website (linxmd.ai). PHI handled as part of our service delivery is governed by separate agreements with our healthcare clients.

We use cookies and similar tracking technologies to:

Analyze website traffic and usage patterns (Google Analytics / GA4) Improve website functionality and user experience Track website marketing campaign effectiveness (Facebook Pixel — website analytics only)

Important: Our analytics tools (Google Analytics and Facebook Pixel) track website interactions only — page views, clicks, and session data. They do not collect, process, or have access to your mobile phone number, SMS opt-in status, or any SMS-related data. Mobile numbers and SMS consent are stored securely in our own systems and are never passed to any analytics or advertising platform.

You may disable cookies through your browser settings. Note that disabling cookies may affect website functionality. Our analytics tools are configured to respect user privacy and comply with applicable regulations.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you. Correction: Request correction of inaccurate or incomplete information. Deletion: Request deletion of your personal information, subject to legal obligations. Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying STOP to SMS messages. Data Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, contact us at sales@linxmd.ai.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at sales@linxmd.ai.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.